Ordering from KOKOON is easy! Once you find an item you would like to purchase, click the “Add To Cart” button while on the product’s detail page.

You can check the contents of your shopping cart by hovering over the “Cart” icon at the top right of the page. If you decide to remove an item from your cart, click “X” to the right of the product you would like to remove.

You can also adjust the quantity of any product in your shopping cart. First, click the link “View Cart” when hovering over the “Cart” icon. On the right side of the product, click on the “up arrow” or “down arrow” to the product you would like to add on or subtract quantity. If the quantity you have requested is available, you will see the adjusted amounts and your new subtotal. If you enter a number that is greater than the quantity available, your purchase quantity will reflect the maximum amount available.

It is generally not possible to cancel or modify a submitted order. However, if your order is not yet shipped and you need to cancel or change it, contact us at [email protected]. We will determine if it will be possible to halt the fulfillment of the order. 

Please note that you cannot cancel or modify an order once it has shipped. In those cases, you may follow the return instructions if you decide not to keep the product after receiving it.

If you pay by credit card, an authorization process will proceed when you place your order. We will only charge your card once your order has shipped from our fulfillment center.

KOKOON reserves the right to cancel an order any time before it has shipped if one or more of the following conditions applies:

•  Product pricing error: Because KOKOON offers an extensive array of items, a product may, on occasion, display an incorrect price. If you purchase a product at a lower price than the correct price, we will contact you with instructions or notify you of the outright cancellation before shipping. If the right price is lower than the amount paid, we will adjust your charge and lower the price.
• Misuse or abuse of gift certificate or promotion code, including any action by or in violation of that particular code’s terms and conditions. If you are unsure of the terms and conditions of a specific code, please contact us at [email protected] before placing an order.
• Billing information provided for the credit card does not match the information on the file with the card-issuing bank.
• Credit card declined by the financial institution.

PLEASE NOTE: The issuance of an order number or receipt of a confirmation email does not serve as a guarantee that an order will dispatch. No order is final until a representative of KOKOON has confirmed that none of those mentioned above conditions apply to that order.

KOKOON accepts payment by PayPal. Orders placed using these payment methods must be placed online through our secure server.

Please note that credit card payments only charge after an order has shipped from our fulfillment center. However, an authorization will commence when placing the order.

KOKOON employs the latest data encryption and security technologies to ensure that all customers’ payment information remains private. If, for any reason, you feel uneasy about placing your order online, please contact us at [email protected] to place your order by email.