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1. How long will my order take to arrive?

On average, orders arrive to the destination address in 2-3 weeks. The delivery time will depend primarily on two factors: item availability and shipping service.

Item Availability:

Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.

Shipping Service:

During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the “Calculate Shipping” link in the shopping cart.

If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

2. What shipping options do you offer?

All items at KOKOON will be shipped direct to you. Where multiple shipping options are available, we will indicate the corresponding price and delivery timeframe for each service. Orders containing more than one item will be shipped once all items are ready for shipment, unless otherwise specified at the time you place your order.

3. Do you ship to PO box addresses?

No. An order will require physical address.

4. I ship my order to the wrong address. Can you reship my package?

A fee will be applied to all orders where:

5. Where can I ship my order?

6. Will I be charged if I refuse my order?

Please note a $25 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. For international deliveries, the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.

Please note a $15 fee (per package) will be assessed for all shipments that are re-routed or returned to KOKOON by the carrier. The fee is separate from the re-shipping fee, which is required before packages can be re-shipped.

7. Will I have to pay taxed and duties on my order?

Orders being shipped may require the recipient to pay duties upon delivery. Customers are encouraged to contact their local courier or customs bureau to inquire about possible import taxes and fees. KOKOON cannot be held responsible for import charges imposed by the courier and/or the local government on orders delivered. Please note that while we will declare orders containing a gift message as “Gifts” on the Customs declaration, we cannot honor any requests to alter the declared value for an order.[/vc_column_text][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row]